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At SustainiMart LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

## 1. Returns

### 1.1. Return Eligibility
- We accept returns on unused and unopened items within 30 days of delivery.
- Items must be in their original condition and packaging.
- Proof of purchase (order number, receipt, or confirmation email) is required for all returns.

### 1.2. Return Process
- To initiate a return, please contact us at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and reason for return.
- Once your return request is approved, you will receive detailed instructions on how to return your item.

### 1.3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item received).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.

## 2. Refunds

### 2.1. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to the original payment method.

### 2.2. Non-Refundable Items
- Shipping costs are non-refundable unless the return is due to our error.
- Sale items, gift cards, and personalized or custom-made products are not eligible for refunds.

## 3. Exchanges

### 3.1. Exchange Eligibility
- If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of delivery.
- Items must be in their original condition and packaging.

### 3.2. Exchange Process
- Contact us at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and details of the item you wish to exchange.
- Once your exchange request is approved, you will receive instructions on how to proceed with the exchange.

## 4. Damaged or Defective Items

### 4.1. Reporting Damages
- If you receive a damaged or defective item, please contact us immediately at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and a photo of the damaged or defective item.
- We will arrange for a replacement or refund as quickly as possible.

## 5. Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

- **Email:** [sustainimart@gmail.com](mailto: sustainimart@gmail.com)
- **Phone:** (720) 724-7359
- **Address:** SustainiMart LLC, 3758 E 104th Ave Num 662, Thornton, CO 80233

Thank you for shopping with SustainiMart LLC. We appreciate your commitment to eco-friendly products and look forward to serving you again.