返金ポリシー

At SustainiMart LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

## 1. Returns

### 1.1. Return Eligibility
- We accept returns on unused and unopened items within 30 days of delivery.
- Items must be in their original condition and packaging.
- Proof of purchase (order number, receipt, or confirmation email) is required for all returns.

### 1.2. Return Process
- To initiate a return, please contact us at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and reason for return.
- Once your return request is approved, you will receive detailed instructions on how to return your item.

### 1.3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item received).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.

## 2. Refunds

### 2.1. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to the original payment method.

### 2.2. Non-Refundable Items
- Shipping costs are non-refundable unless the return is due to our error.
- Sale items, gift cards, and personalized or custom-made products are not eligible for refunds.

## 3. Exchanges

### 3.1. Exchange Eligibility
- If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of delivery.
- Items must be in their original condition and packaging.

### 3.2. Exchange Process
- Contact us at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and details of the item you wish to exchange.
- Once your exchange request is approved, you will receive instructions on how to proceed with the exchange.

## 4. Damaged or Defective Items

### 4.1. Reporting Damages
- If you receive a damaged or defective item, please contact us immediately at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) with your order number and a photo of the damaged or defective item.
- We will arrange for a replacement or refund as quickly as possible.

## 5. Contact Information

For any questions or assistance regarding returns and refunds, please contact us:

- **Email:** [sustainimart@gmail.com](mailto: sustainimart@gmail.com)
- **Phone:** (720) 724-7359
- **Address:** SustainiMart LLC, 3758 E 104th Ave Num 662, Thornton, CO 80233

Thank you for shopping with SustainiMart LLC. We appreciate your commitment to eco-friendly products and look forward to serving you again.