配送ポリシー

# SustainiMart LLC Shipping Policy

At SustainiMart LLC, we are committed to providing efficient and eco-friendly shipping options to our customers. Please review our shipping policy below to understand our procedures and commitments.

## 1. Shipping Options

### 1.1. Standard Shipping
- Standard shipping is available for all domestic orders.
- Delivery typically takes 5-10 business days.

### 1.2. Expedited Shipping
- Expedited shipping options are available at an additional cost.
- Delivery typically takes 2-5 business days.

### 1.3. International Shipping
- We offer international shipping to select countries.
- Delivery times vary by destination and shipping method.

## 2. Shipping Costs

### 2.1. Domestic Shipping
- Shipping costs for domestic orders are calculated based on weight, dimensions, and destination of the package.
- Free standard shipping is available on orders over $50.

### 2.2. International Shipping
- Shipping costs for international orders are calculated based on weight, dimensions, destination, and shipping method.
- Additional customs fees and import duties may apply and are the responsibility of the customer.

## 3. Processing Time

### 3.1. Order Processing
- Orders are processed within 2-3 business days of being placed.
- Orders placed on weekends or holidays will be processed on the next business day.

### 3.2. Shipping Confirmation
- You will receive a shipping confirmation email with tracking information once your order has been shipped.

## 4. Tracking and Delivery

### 4.1. Tracking Information
- A tracking number will be provided once your order has shipped.
- You can track your order through the link provided in the shipping confirmation email or directly on our website.

### 4.2. Delivery Issues
- If you experience any issues with delivery, please contact our customer service team at [sustainimart@gmail.com](mailto: sustainimart@gmail.com) or call (720) 724-7359.

## 5. Sustainable Packaging

### 5.1. Eco-Friendly Packaging
- We use recyclable and biodegradable packaging materials whenever possible to minimize our environmental impact.
- We encourage customers to reuse or recycle packaging materials.

## 6. Address Changes and Cancellations

### 6.1. Address Changes
- If you need to change the shipping address for your order, please contact us immediately at [sustainimart@gmail.com](mailto: sustainimart@gmail.com).
- Address changes can only be made before the order has been shipped.

### 6.2. Order Cancellations
- If you need to cancel your order, please contact us as soon as possible.
- Cancellations can only be made before the order has been shipped.

## 7. Lost or Damaged Packages

### 7.1. Lost Packages
- If your package is lost in transit, please contact us at [sustainimart@gmail.com](mailto: sustainimart@gmail.com). We will work with the shipping carrier to resolve the issue.

### 7.2. Damaged Packages
- If your package arrives damaged, please contact us within 7 days of delivery. Provide your order number and photos of the damaged package and items.

## 8. Contact Information

For any inquiries or assistance with shipping, please contact us at:

- **Email:** [sustainimart@gmail.com](mailto: sustainimart@gmail.com)
- **Phone:** (720) 724-7359
- **Address:** SustainiMart LLC, 3758 E 104th Ave Num 662, Thornton, CO 80233

Thank you for choosing SustainiMart LLC. We are dedicated to providing you with the best possible shipping experience while supporting our commitment to sustainability.